I don’t know if this story is true or not. I do not know the soldier (Meir Gerichter) who is involved in this story. If it is true…I am calling on my friends to share this story – to spread it wide and far. And I am calling on Pelephone to make good. He came here to serve this country. I am an expert on being cheated by a cellular phone company. I became a happy Pelephone customer because I was (and continue to be) cheated by Orange – Partner services. They committed fraud, forgery, and have set and canceled numerous appointments. Someday, I’ll have to deal with this miserable company unless I am lucky and they get the much deserved bankruptcy they deserve.
Pelephone – I have more faith in you – please prove me right. Hebrew and Google-translated English below. Not a good translation – but good enough to get the gist of it. When I have time, I’ll go back and try to fix it. For now – this is what it is.
UPDATE: The story is true – and Pelephone has already made good, removing the debt of over 50 hours of conversations on a plan that only allocated 350 minutes. This is the sign of a good company that cares about customer service. I am proud to be a Pelephone subscriber!
Bad English Translation:
Asking for your help and cooperation.
Hello, my name is Meyer Gerichter and I’m 22 next month. I was born in Canada and my family still lives there today. Two years ago I decided to come to Israel to enlist into the IDF and today I am a lone soldier who serves in the air defense.
Many debated with Facebook to share my problem and the advice of my friends (who also wrote for me in Hebrew this post because I do not know Hebrew so good) I decided it was my last attempt to try to change their problem.
I subscribe to mobile hot, and one day the army way representative of a mall booth # Phones Haifa called me and invited me to hear what I have to Pelephone to offer.
It is important to say that my Hebrew is not very good and all conversation was in English – Hebrew and English sides shaky on her part.
I told her I was a society have a plan with international calls (to speak with a home in Canada), and she said she could offer me a more attractive with the overseas calls and high speed internet, SMS messages, and calls the country without restriction. Pelephone’s plan sounded better paid, and as a man who earns a lot, I signed an agreement in which I realized I was going to pay for this program around -110 per month.
A few months later came to me an account of NIS 6749 from Pelephone.
Quickly I called the service representative there told me a question I did billing for calls home to parents in Canada. The next day I went to the center of Cell Holon, told the service representative where I got the crazy charges and he said he could not answer to help me, and from now on if I do not pay they will be charged with interest every month, and my debt now stands at 11,000 dollars.
This crazy debt of NIS 11,000 made me take off from the army so I could go to work and try to get some money to pay the debt.
The biggest frustration is that I was supposed to get my sergeant rank during this time and instead get her I’m working day – a day at the factory to pay the debt.
I feel cheated and exploited, and representatives of Pelephone saw me as an easy target with the Hebrew shaky that will bring a lot of money to Pelephone. I am a serious and sad feelings instead of being in the army now, that’s the reason why I moved here I was now trying to plant barely work and cover a huge debt I have no idea how I was going to pay, I dialed created by my parents and family at home.
I share my story with you because I’m at a loss as their problem. The only thing I want is to restore the situation to normal and I can go back to the army and to continue to serve and protect all citizens. Really is.
Thanks for any help.